We’re opening up about menopause at work

At Bupa, we’ve signed up to the Menopause Workplace Pledge – a campaign from Wellbeing of Women. To ensure that our people feel supported when dealing with their symptoms at work, we’re making it easier for them to talk openly, positively and respectfully about menopause. And for every Menopause Plan we sell, we’ll donate 5% to the charity.

What’s included in our personalised Menopause Plan?

Six simple steps to help you get more out of life.

It doesn't cost anything to find out about your menopause treatment options

Simply get in touch. We can explain everything and answer your questions.

What happens after your first appointment with our GP?

Once you’ve had your initial 45-minute doctor’s appointment as part of your Menopause Plan, here are some of the things that could happen next.

Advice and an action plan

The GP may be able to confirm whether they think you’re going through the menopause, and you may feel reassured by the chat you’ve had. Together, you might agree that this is all you need at this stage (along with your action plan, your follow-up appointment in 12 weeks and the other clinic benefits). Or you might take a different next step, as shown here.

A prescription

If your doctor feels you would benefit, and you're happy with the recommendation, they may write a prescription for some medication for you. They’ll talk through your options during your first consultation. These will be private prescriptions and each prescription itself will be included in the price of your Menopause Plan. However, you’ll need to pay for the medication at the dispensing pharmacy of your choice. This price of your medication is not a flat fee like with an NHS prescription. What you’ll pay will depend on the medication and how much the pharmacy charges. If you need a repeat prescription, this will be provided at your second appointment. After that, to get further prescriptions, you can book a 15-minute or 30-minute private appointment with the same doctor (at an extra cost). Or, if necessary, our doctor can write to your NHS GP and ask them to take over prescribing the same medication for you. Please note that this will be a decision for your NHS GP.

Blood tests or physical examinations

If your doctor suggests that blood tests or a physical examination would be useful, they’ll talk to you about when and how to get them done. They’ll also talk to you about the costs. If we do the tests, then the doctor will contact you to discuss the results as soon as they have them. However, if you'd prefer to get those tests done on the NHS, our GP can contact your NHS GP and guide you through the next steps.

Onward referral

The doctor you see as part of your Menopause Plan might suggest that you need a referral to someone like a physiotherapist, a counsellor or a consultant. For example, they might recommend a gynaecologist. If you have private medical insurance or want to pay for private care yourself, this will be a private referral. In that case, the doctor you see can arrange the referral for you. If you want to be referred to be seen within the NHS, our doctor will need to ask your GP to arrange the referral for you. Usually, they will write a letter for you to give to your GP. The decision to make that referral will be made by your NHS GP.

What is the menopause?

The menopause marks the end of a woman’s ability to have children. Her ovaries stop producing large amounts of the female hormones oestrogen and progesterone, and her periods stop. The menopause usually comes with a range of physical and psychological symptoms, some of which can be unpleasant.

Interested in a Menopause Plan for your business?

Call us to discuss on 0345 266 0566 or email us.

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Menopause support and advice from Bupa's experts

Our website has lots of helpful information about the menopause, but we’ve hand-picked a few articles for you. You can also find out more from our Women's Health Hub.

Find out more about our Menopause Plan

Our friendly booking advisers are here to help, and there’s no pressure.

Our Menopause plan - your questions answered

If your question isn't answered here, just give us a call and we'll be happy to help.

No. Anyone who’d like to talk to one of our specially trained doctors can book our Menopause Plan. It might be that you’re concerned about approaching the menopause, or unsure if your symptoms are related to the menopause. Remember you get a full year of access to our 24/7 Anytime HealthLine for any menopause-related questions, too.

Yes. Please just ask when you book.

Most of the women we see don’t need a blood test in order for us to diagnose the menopause. However, if you’re under 45 and have menopause symptoms, the doctor may recommend a blood test. This will be at an extra cost, which the doctor will discuss with you. The test will measure the level of follicle-stimulating hormone (FSH) in your blood, which increases as you approach the menopause.

Levels of the FSH hormone can vary a lot in the years leading up to the menopause, so a blood test may not be reliable. As long as you’re healthy, the guidance from the National Institute for Health and Care Excellence (NICE) is that the diagnosis of perimenopause or menopause should be based on menopause symptoms alone, and should not depend on laboratory tests.

If you got a prescription the first time you saw the doctor as part of your Menopause Plan, then you can get a repeat prescription (if appropriate) at the second appointment, 12 weeks later. At other times, you’ll need to book and pay for a separate appointment outside of the Menopause Plan. You can ask to see the same doctor you saw before. You can choose either a 15-minute or a 30-minute appointment.

You don’t need to have the second appointment if you don’t want to. However, our Menopause Plan is a complete package at a flat cost. If you choose not to book your follow-up appointment, we can’t make any refund to you.

Your Bupa health insurance doesn't cover this service, so it will be an extra cost. For other insurers, please check with your provider.

After a discussion with the GP, it may be decided that HRT is appropriate for you. However, we can't guarantee it will be prescribed. This could because further investigations, a referral to a specialist or communication with your own GP is needed first. Our GPs will only prescribe if it is safe to do so.

^ Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 5pm. Calls may be recorded and to maintain the quality of our service we may monitor some of our calls, always respecting the confidentiality of the call.

The cost of issuing a prescription is included in your appointment fee, but you'll need to pay for the medication at the pharmacy of your choice. As a private prescription, the cost is not a flat fee and will vary according to the medication you've been prescribed, and may also vary between pharmacies.

For more information and to sign up for a free Egress Switch account, go to You will not be charged for sending secure emails to a Bupa email address using the Switch service.

†† Women’s Health Concern

‡‡ Primary Care Women’s Health Forum

†††Chartered Institute of Personnel and Development (CIPD)

‡‡‡ Chelsea and Westminster Hospital NHS Foundation Trust
See PDF NHS Chelwest Menopause Symptoms Chart (PDF 0.1MB)

Terms and conditions for self-pay GP services (PDF, 0.2MB)

Bupa Anytime HealthLine and Bupa private GP services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London EC2R 7HJ

Bupa GP appointments are only available to persons aged 18 years and older.