If you’re Bupa recognised, you already have your own personal profile page on Finder, our comprehensive directory of consultants, therapists and facilities.
There’s no better time to check that your profile is up-to-date and is a true reflection of you skills and expertise. Finder is a great way to promote your practice to our customers, GPs and the general public and receives 50,000 visits each week
What's in it for you?
- Profiles that are up-to-date and have been checked display a blue tick, which shows that your information is accurate and gives patients further confidence in choosing you to treat them.
- We’d encourage you to update yours to give people a feel for who you are and your experience – eg a photo of yourself and your clinical speciality, languages spoken etc. Our research shows that updated profiles receive 67% more page views!
Have a question? See our FAQs
Finder (finder.bupa.co.uk) is our online directory of consultants, therapists and facilities. It enables customers, GPs and the general public to find a consultant and see where they practise, when they’re available and how to reach them. The website receives 50,000 visits each week so it’s fast becoming the go-to place for all private healthcare contacts in the UK. Plus, it’s also a free way for you to market your practice or facility with the help of search engines like Google (where 80% of our website traffic comes from).
Every Bupa recognised consultant, therapist and facility has their own Finder profile page showing basic information like their name, main areas of practice and contact information. We’d encourage you to add to yours to give people a feel for who you are and your experience – eg a photo of yourself and your clinical speciality, languages spoken etc. Our research shows that updated profiles receive 67% more page views!
Updating your profile can take as little as 10 minutes.
Here's how to update your profile page if you're a consultant:
- Visit finder.bupa.co.uk
- Search for your profile using your name
- Click ‘Edit details’ (login using your existing Providers Online account details)
- Check your details are correct and update each section with more information about yourself (please note the system will log out after 30 minutes if it’s left idle, so confirm your changes once you’ve finished)
- And you’re done!
Your details will be confirmed and will be live within five working days.
I’m representing a hospital/facility, how do I update our profile page? I’m representing a hospital/facility, how do I update our profile page?
Please send us an email at email@example.com to update a hospital or facility's profile. If you can, it’s also a good opportunity to encourage your consultants and therapists to update their individual profiles. You can find a list of consultants who practise at your facility by selecting ‘View consultants’ on your facility’s profile page. If you need to change any of this information, let us know by emailing at the same address above.
Think of your profile as a showcase of your skills, knowledge and expertise to potential patients. We use Finder to help our customers choose who to see and where to be treated, and the more information they have about you, the better. If you’ve won awards, are a recognised expert in your field or hold certain NHS posts, you should include this in your profile!
A blue tick will appear on your profile once you have checked your information (or someone has checked it for you), to make sure it’s accurate. It shows customers and the general public that they can trust the information in your profile and be confident to use your services. More than 15,000 consultants and therapists now display the blue tick, so we’d encourage you to check and update yours as soon as possible.
Your profile will already include some information about your areas of work, which we source from the General Medical Council’s Specialist Register. We’d encourage you to add to this so when people search for a consultant in your speciality, you come up in their search results. For example, if general surgery is your speciality you should then choose to add a subspecialty such as vascular surgery or breast surgery. This can be followed by further relevant areas of interest in the free text box provided (for example arterial bypass and carotid surgery, or breast oncology and breast reconstruction).
If you’re a therapist you’ll be asked for your ‘Professional Registration’ - this is the service that you are registered with us (for example, physiotherapy, osteopathy). You can also add your ‘therapeutic approach’ and ‘further areas of interest’. For example, a physiotherapist may choose ‘acupuncture (MSK)’ as one of their therapeutic approaches and then include further areas of interest such as shoulder pain and anterior knee pain.
Where does the other information about me come from? Where does the other information about me come from?
Some of the information already in your profile is taken from invoices we have received from you. This can be found in the ‘Details about work’ section and includes the procedures you've performed and conditions/impairments treated, the anaesthetists you've worked with as well as some information about your practice privileges. This doesn’t give a complete picture of your private practice, but is there to give an overview.
This section can be edited and you can choose to remove procedures, conditions and anaesthetists if they don’t reflect the majority of your private practice.
Yes, you can now link your published registry outcomes information (eg how many times you’ve performed a procedure) to your Finder profile.
We know that increasingly quality measures like this are important to our customers and enable them to make the best choice of treatment that’s right for them. We’d encourage you to add this information to your profile as it reassures customers about the quality of your work and they can also see your history for particular procedures.
To do this, just add the appropriate URL link to direct people to the appropriate page.
When someone is searching for a consultant or therapist on Finder, the search engine will canvas all profiles and draw up a shortlist of the most relevant 100 consultants or therapists, based on which ones are nearby, their speciality, as well as whether they’re fee assured.
You can help improve your search results by:
- Adding specialities, subspecialties and detailed areas of interest.
- Making sure your hospital practice privileges and clinic locations are updated – so we can match nearby patients to you.
- Fee assured consultants will also appear in the results based on the speciality and location being searched for. Excessive charges are one of the top reasons why our customers complain and Finder gives them the option to choose a consultant who won’t send them unexpected bills for treatment.
We’re always looking for ways we can improve Finder – if you have an idea or suggestion please get in touch with us at firstname.lastname@example.org.
Just email us at email@example.com and we’ll get back to you.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: Bupa House, 15-19 Bloomsbury Way, London WC1A 2BA.