Welcoming new residents into our homes
Care homes
We have over 120 care homes across the UK, making it easier for you to find the care you’re looking for. Whether you’re looking for assisted living, specialist dementia care or luxury villages, we’ve got you covered.
We provide friendly phone calls for those who want a chat.
We know this is a worrying time for relatives and families. Loved ones are self-isolating and shielding themselves, leaving many without any social contact. Bupa Buddy is a new service for those who are lonely, bored or simply want to chat.
Chat with a Bupa Buddy today on 0808 271 3679^
We never forget that this is home for our residents.
We invest in getting to know each of our residents personally, to understand who they are and to appreciate their life’s journey to this point. That way, we can build genuine friendships and also get the right balance between support and independence.
Talk to our customer care team about Bupa care home options near you.
Just make yourself at home
“She made many friends with both residents and staff and enjoyed the activities and social life she had previously lacked. Her appetite improved too. We’re delighted to see her enjoying life again.”
Daughter of resident
Review from carehome.co.uk, April 2018
We believe in having fun
“I cannot think of anywhere better than St Mark's for my mother to be cared for. She deserves the best and that is what she gets. Nothing is too much trouble for the staff. Mothering Sunday tea was a fantastic example: happy, fun, friendly and fabulous tea. Well done to the team and thank you."
Daughter of resident at St Marks
Review from carehome.co.uk, April 2018
Friends and family are included
“My great-grandfather on my visit was in the dining room drinking his favourite beer while chatting with others. I was invited to join in with the activity and served cake with coffee. I went with my great-grandfather to the garden where I was shown the most amazing environment I have ever seen”
Great grandson of resident at Eastbury Manor
Review from carehome.co.uk, May 2018
Our staff genuinely care
“I cannot speak any higher about Sandhills Court Care Home. The general manager is one of the nicest people I have ever met. The staff are professional and caring.”
Daughter of resident at Sandhills Court
Review from carehome.co.uk June 2019
Whatever care you need, we’re here to help.
Whether you’re looking for temporary or long-term care, assisted living or care for a loved one living with dementia, we have care homes to suit all.
Assisted living in our care homes
Our residential care homes are ideal for those who’re finding it harder to cope at home without assistance. We take care of all the cooking, cleaning and personal care so our residents can unwind in a safe and relaxing environment.
Dedicated nursing care
If a health condition needs more hands-on care, our care homes provide around-the-clock support. Residents will have the benefits and assistance they’d get from living in a residential care home, with additional nursing care when needed.
Dementia care
We provide two types of dementia care: Residential dementia care and nursing dementia care. Residential dementia care provides 24-hour personalised care and assistance in a safe and comfortable environment. Nursing dementia care is for residents who also need care and support from qualified nursing staff.
Short stays
Everyone is welcome to join us for a temporary stay, whether it’s to provide respite for a carer or family member, or to experience what it’s like living in one of our care homes before moving in long-term.
Arranging care can be stressful. Our customer care team are here to help.
If you’re thinking about care, it can be difficult to know where to start. That’s where our customer care team can help. Based in Leeds, our team answers calls six days a week, providing free advice and support whenever you need it.
Find out more about the team
Step 1
Get in touch
Got a question about care? Pick up the phone and give us a call. We're here to guide you through the process as we know how stressful it can be.
Call our customer care team on 0345 600 4622^
^Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls..
Step 2
We’ll listen carefully and offer free advice
We’ll find out what kind of care you need and how long for. We’ll be able to tell you about the different care homes available in your area, how much they cost and how you can pay for care.
Step 3
Visit some of our care homes
We’ll happily arrange visits to Bupa Care Homes that could be right for you. That way you can have a look round, talk to staff and get a feel for the home.
You don't need Bupa Insurance- You can use funding or pay for yourself Find out more
- Over 120 care homes across the UK
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Arranging care can be stressful, we’re here to help
If you’re struggling to find the information you need or you’re unsure on what the next steps are, we can help. Based in Leeds, our small team provides free advice and support, six days a week.
Danny
Customer Care Team Manager
Kerrie
Customer Care Team
Emily
Customer Care Team
Ashley
Customer Care Team
Jacqui
Customer Care Team
Keith
Customer Care Team
Call the Customer Care Team for free advice and support, 6 days a week.
0345 600 4622^
^ Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.
