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About our health information

At Bupa we produce a wealth of free health information for you and your family. This is because we believe that trustworthy information is essential in helping you to live well and protect your health and wellbeing both now and in the future.





Recognition

Creating high-quality and trustworthy information is at the heart of what we do. Here are just a few of the ways in which the quality of our information has been recognised.


HONcode

This site complies with the Health on the Net (HON) code standard for trustworthy health information.
You can verify our adherence to the scheme here.

This website is certified by Health On the Net Foundation. You can verify our adherence to the scheme here.




British Medical Association (BMA) patient information awards

We have received a number of BMA awards for different resources over the years. Most recently, in 2018, we were 'commended' for our online dementia information.


Patient Information Forum

We are also a proud member of the Patient Information Forum.

PIF member logo


Our core editorial principles

An image showing our editorial principles

All our health content is produced in line with our core editorial principles: readable, reliable, relevant.

‘The Three Rs’ encompass everything we believe good health information should be. Every piece of content we produce, from topic pages and articles to videos and quizzes, has these as its foundation.

Readable

In a nutshell, our information is jargon-free, concise and designed with you in mind. We understand your content needs and challenges, and strive to overcome these.

Reliable

We use high-quality and up-to-date evidence to produce our information. Our process is transparent and guided by principles of The Information Standard. Our information is produced by a team of specialist health editors and validated by medical experts.

Relevant

It’s important that you get the right information at the right time, in a way that suits you best. So, we use insights and your feedback to help shape our information, and regularly user test it to make sure it’s meeting your needs. We review our content at least every three years to keep it fresh and aim to meet your content needs whenever and wherever you need us.


Don’t just take our word for it. Here’s what our users have to say about our health information:


Contact us

If you have any feedback on our health information, we would love to hear from you. Please contact us via email: healthinfo@bupa.com.

Or you can write to us: Health Content Team, Battle Bridge House, 300 Grays Inn Road, London, WC1X 8DU

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