Hear from some of our members
Our members are at the centre of our purpose and drive what we do. Below are some stories that highlight how we have helped members get back to being themselves, giving them access to support and medical expertise as soon as they need it.
If you'd like to share your Bupa story, please get in touch. Please email your details to memberstories@bupa.com and we'll get back in contact with you.
Mike's story
"I can’t help but think how lucky I was to have Bupa cover"
Anna's story
"Bupa fast tracked me to a specialist"
Charlotte's story
"I was absolutely amazed everything had happened so quickly. I was in and out of the hospital in an hour."
Zahra’s story
“Within less than 24 hours of finding a lump, I'd had the tests done and was given the all clear.”
Louise’s story
"Having a remote ECG was actually quite comforting. It cut out a lot of worry and travel, and I got the help I needed faster."
Our health insurance benefits
Whether it’s getting the help you need faster, or for cancer care that helps get you there, we’re proud to give you nothing less than health expertise.
Support with cancer.
Every step of the way.
If you’re diagnosed with cancer, you can rest assured that you’ll have support at every stage of your treatment for as long as you have Bupa health insurance.†
Get the help you need faster.
We’re here to help you deal with health issues big and small, sooner rather than later – usually without the need to see a GP first.‡
Healthcare that rewards you.
Our rewards programme gives you access to exclusive offers and discounts with some of the UK’s leading brands, keeping you happy as well as healthy.
Call us
0808 252 3042^
^ Lines are open Monday to Friday 8.30am to 6:00pm. We may record or monitor our calls.
You can find independent information about the quality and cost of private treatment available from doctors and hospitals from the Private Healthcare Information Network: www.phin.org.uk
†With Bupa full cancer cover, there are no limits on how long your treatment lasts or how much it costs, for as long as you have Bupa health cover. If you or your employer set a maximum benefit limit, either for each renewal year or the full length of time that you’re with us, we’ll cover eligible costs until you reach your limit. You must use a hospital or health centre from the Bupa network and a consultant that we recognise and charges within Bupa rates (a fee-assured consultant). If your cover is provided by your employer, please check your certificate or guide to see which specific list of advanced therapies your employer has selected as it may not cover all advanced therapies.
‡Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date before we can refer you to a consultant through the Direct Access service. Always call us first to check your eligibility.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ
