Member stories
Here are some stories from our members
Our members inspire us every day with their journeys. Below are just a few examples that highlight how we’ve helped our members take control of their conditions, supporting them as soon as they need it.
We’d love to hear your Bupa story, so email your details to memberstories@bupa.com and we’ll get in touch with you.
Mike's cancer story
Instead of facing a Christmas of worry and distress, Mike got an appointment with an oncologist the same day he rang up.
Anna's breast cancer story
After struggling to get a GP appointment, Anna called our Direct Access team for immediate answers.
Charlotte's breast cancer story
After calling up about a painful breast lump, Charlotte used Bupa’s Anytime HealthLine and got an appointment two days later.
Zahra's cancer story
Thanks to her Bupa cover, Zahra called the Direct Access team and got an appointment for tests the next day.
Louise's heart disease story
Keen cyclist Louise was put on a three-month waiting list for a referral. Then she used her Bupa cover to speak to a cardiac specialist within a day.
Our health insurance benefits
Bupa private medical insurance is designed to suit your health and wellbeing needs, and you can expect all of this and more:
Whatever the mental health condition, we’ll be there.
We believe emotional wellbeing is as important as physical health. That’s why we cover more mental health conditions than any other leading UK insurer.†
Access to breakthrough cancer drugs
Our Full Cancer Cover provides access to eligible UK licenced drugs or treatment often before they’re approved by National Institute for Care and Health Excellence (NICE) and available on the NHS as long as they are evidence-based.††
Rewards from brands you know and love
Fitness, nutrition, relaxation, getting outdoors. Whatever works for your wellbeing, we want to save you money on it.
Nurses ready to help, every hour of the day
Late at night or first thing in the morning, our Anytime HealthLine connects you to a qualified nurse when you have a health concern. Clear and simple advice from someone who cares.
Get a health insurance quote with us now
Our health insurance is designed to suit you. You can get a personalised quote by chatting to us and answering questions about you and your health and lifestyle.
Call us for a quote on
01134950976
Lines are open 8am to 6pm Monday to Friday. We may record or monitor our calls.
†As of February 2022, this comparison to other products in the market is based on Bupa’s and Defaqto’s interpretation of the differences between Bupa By You health insurance and other health insurance products offering mental health cover. The comparison excludes any special offers or promotions which may temporarily alter the cover offered. Cover comparison information is for personal use and guidance only and does not constitute any contractual representation, warranty or obligation by either Bupa or Defaqto about the completeness, accuracy, reliability, suitability or availability of the comparison. Neither party accepts any liability for errors, omissions, direct or consequential loss in relation to this comparison.
††With Bupa full cancer cover, there are no limits on how long your treatment lasts or how much it costs, for as long as you have Bupa health cover. If you or your employer set a maximum benefit limit, either for each renewal year or the full length of time that you’re with us, we’ll cover eligible costs until you reach your limit. You must use a hospital or health centre from the Bupa network and a consultant that we recognise and charges within Bupa rates (a fee-assured consultant). If your cover is provided by your employer, please check your certificate or guide to see which specific list of advanced therapies your employer has selected as it may not cover all advanced therapies.
Everyday Rewards is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Everyday Rewards by Bupa is promoted by Bupa Investments Limited, 1 Angel Court, London EC2R 7HJ and administered by Paragon Customer Communications Limited, Evolution House, 12 Choats Road, Barking, Dagenham, RM9 6BF. Terms and conditions can be found at bupa-rewards.bupa.co.uk/terms-conditions
Bupa Investments Limited and Paragon Customer Communications Limited will use your information for the purposes of the administration of Everyday Rewards. For details of how your information will be processed by Bupa, please visit: bupa.co.uk/privacy
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Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ
