Member stories
Here are some stories from our members
Our members inspire us every day with their stories. Here are just a few examples of how we've helped them take control of their conditions, supporting them as soon as they need it. We'd love to hear your Bupa story. Email us at [email protected].
These stories reflect our members' personal experiences. The help we could offer you would depend on the terms of your policy. You won't usually be covered for conditions that you had before your policy started.
Anna's breast cancer story
After struggling to get a GP appointment, Anna called our Direct Access team. She got answers there and then.
Charlotte's breast cancer story
Charlotte called us about a breast lump. She called Anytime HealthLine who put her through to our Direct Access service. She got an appointment two days later.
Zahra's cancer story
Thanks to her Bupa cover, Zahra was able to call the Direct Access team. She got an appointment for tests the next day.
Louise's heart disease story
Keen cyclist Louise was put on a three-month waiting list for a referral. Then she used her Bupa cover to speak to a cardiac specialist within a day.
Our health insurance benefits
Bupa private medical insurance is designed to suit your health and wellbeing needs, and you can expect all of this and more:
Whatever the mental health condition, we'll be there
Your emotional wellbeing is as important as your physical health. That's why we cover more mental health conditions than any other leading UK insurer.†
Access to breakthrough cancer drugs
Our cancer cover can offer some cancer drugs and treatments before they're available on the NHS. Helping you get the medicines you need, faster. Any drugs or treatments will need to be evidence-based and covered by your policy.
A helping hand with your health and wellbeing
Your wellbeing goes far beyond healthcare. That’s why we’ve created Rewards by Bupa. Designed to offer you exclusive discounts to complete the full picture of health and wellbeing.
Nurses ready to help, every hour of the day
Late at night or first thing in the morning, our Anytime HealthLine connects you to a qualified nurse when you have a health concern. Clear and simple advice from someone who cares.
Get a health insurance quote now
Our health insurance is designed to suit you. You can get a personalised quote by chatting to us and answering questions about your health and lifestyle.
Call us for a quote on
We may record or monitor our phone calls. Lines are open Monday to Friday 8am to 8pm.
† As of March 2025, this comparison to other products in the market is based on Bupa's and Defaqto's interpretation of the differences between Bupa By You health insurance and other health insurance products offering mental health cover. The comparison excludes any special offers or promotions which may temporarily alter the cover offered. Cover comparison information is for personal use and guidance only and does not constitute any contractual representation, warranty or obligation by either Bupa or Defaqto about the completeness, accuracy, reliability, suitability or availability of the comparison. Neither party accepts any liability for errors, omissions, direct or consequential loss in relation to this comparison
See PDF How we compare: Individuals (PDF, 0.2MB)
Rewards by Bupa is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Rewards by Bupa is promoted by Bupa Investments Limited, 1 Angel Court, London EC2R 7HJ. Terms and conditions can be found at bupa.co.uk/rewards
Bupa Investments Limited will use your information for the purposes of the administration of Rewards by Bupa. For details of how your information will be processed by Bupa, please visit: bupa.co.uk/privacy.
Please be aware that information you send to this email address may not be secure unless you send us your email through Egress. For more information and to sign up for a free Egress account, go to https://switch.egress.com. You will not be charged for sending secure emails to a Bupa email address using the Egress service.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales
with registration number 3956433. Bupa Insurance
Limited is authorised by the Prudential Regulation
Authority and regulated by the Financial Conduct Authority and the Prudential Regulation
Authority.
Arranged and administered by Bupa Insurance Services Limited, which is authorised and
regulated by the Financial Conduct Authority.
Registered in England and Wales with registration
number 3829851 . Registered office: 1 Angel Court, London, EC2R 7HJ.
© Bupa2025
