When you speak to a GP one of two things will happen:
The GP can treat you
Your GP will take care of your condition themselves, without the need for onward referral.
The GP gives you an open referral letter
If you have a condition that requires a GP referral, we recommend you ask for an open referral letter. This will detail the care your GP would like you to have, but will not be addressed to a specific consultant, hospital or healthcare professional. We aim to offer a choice of two or three specialists. If the first choice consultant is unavailable, you’ll see an alternative specialist without the need to return to your GP for a second referral.
Important: Open referral is mandatory on some personal, corporate and company health insurance schemes.
Please call us on 0345 609 0111^ if you’re unsure.
Call us once you have your referral
Call us as soon as you receive your referral.
We can discuss your options and explain which specialists and healthcare professionals are covered by your Bupa membership.
We’ll let you know what you need to do next and send you any pre-treatment forms you may need to complete.
What you need before you contact us:
Your Bupa membership number
Details of when your symptoms first began
Details of when you first consulted your GP about your symptoms
The symptoms you’re suffering from
Details of the treatment and the type of specialist your GP has recommended.
^Lines are open 8am - 8pm Monday to Friday, 8am-4pm Saturdays. We may record or monitor our calls.
Babylon Healthcare Services Limited is a limited company registered in England and Wales No 9229684. Registered office: 60 Sloane Avenue, London SW3 3DD.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ