Get help for other symptoms
Support for other health concerns
If you’re worried about a health symptom not covered in our categories, follow these three steps.
1. Speak to a GP
You can either:
See your usual GP in person
You can talk to your own NHS GP, and they’ll decide what to do next.
Talk to a GP online
Depending on your cover, you can use our digital GP service in the My Bupa app and talk to a doctor by video or phone call within 24 hours, day or night.†
A GP may be able to take care of your condition themselves, without the need for onward referral.
2. Get a referral
If you have a condition that requires a GP referral, we recommend you ask for an open referral letter.
This will detail the care your GP would like you to have, but won’t be addressed to a specific consultant, hospital or healthcare professional. We aim to offer a choice of two or three specialists.
Open referral is mandatory on some personal, corporate and company health insurance schemes. Please call us on 0345 609 0111 if you’re unsure.
Lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our calls.
3. Contact us
Call us on 0345 609 0111 or use the Bupa Virtual Assistant. Live chat and phone lines are open Monday to Friday 8am to 8pm, and Saturday 8am to 6pm. We may record or monitor our calls.
We’ll discuss your options and explain which specialists and healthcare professionals your Bupa membership covers.
You’ll need:
- your Bupa membership number
- details of your symptoms, when they first began and when you first spoke to your GP
- details of the treatment and the type of specialist your GP has recommended
We’ll explain your next steps and send you any pre-treatment forms you may need to complete.
Request treatment in My Bupa
Choose ‘Pre-authorisations’ from the home screen and start a new request for treatment.
Download the My Bupa app or manage your cover online. Search for ‘My Bupa’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
Can’t find the treatment support you need?
Call us
03456 090 111
Phone lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our calls.
Use the Bupa Virtual Assistant
Get to the right place to answer your query or request treatment. It may connect you to one of our advisers for a live chat.
†Some corporate schemes don't include access to digital GP, so please check your scheme documents or give us a call.
Digital GP Services are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
The My Bupa App is provided by Bupa Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). Registered in England and Wales at 1 Angel Court, London, EC2R 7HJ. Its company number is 3829851. VAT Registration Number: 239731641.
Bupa Digital GP services are provided by Bupa Occupational Health Limited. Registered in England and Wales with registration number 631336. Registered office: 1 Angel Court, London EC2R 7HJ.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
