Get treatment or see a GP for other symptoms
Other symptoms
If your symptoms do not fall into any of these categories, you will need to see a GP before you speak to us. There are two main ways you can do this.
See a GP in person
You can see your own GP, and they will decide on what to do next.
See a digital GP
Depending on your cover, you can use our Digital GP service. This way you can see a GP as soon as possible.
Or call us on 0345 609 0111^
Next steps
When you speak to a GP one of two things will happen:
The GP can treat you
Your GP will take care of your condition themselves, without the need for onward referral.
The GP gives you an open referral letter
If you have a condition that requires a GP referral, we recommend you ask for an open referral letter. This will detail the care your GP would like you to have, but will not be addressed to a specific consultant, hospital or healthcare professional. We aim to offer a choice of two or three specialists. If the first choice consultant is unavailable, you’ll see an alternative specialist without the need to return to your GP for a second referral.
Important: Open referral is mandatory on some personal, corporate and company health insurance schemes.
Please call us on 0345 609 0111^ if you’re unsure.
Call us once you have your referral
Call us as soon as you receive your referral.
We can discuss your options and explain which specialists and healthcare professionals are covered by your Bupa membership.
We’ll let you know what you need to do next and send you any pre-treatment forms you may need to complete.
What you need before you contact us:
- Your Bupa membership number
- Details of when your symptoms first began
- Details of when you first consulted your GP about your symptoms
- The symptoms you’re suffering from
- Details of the treatment your GP has recommended.
Fill in a form to start the process
Call us on 0345 609 0111^
Treatment help and support
I’d like to find a specialist
Find out how to book an appointment with a specialist through your health insurance.
I want to view my policy and benefits
Find out what you’re covered for and what extras you can access.
I’d like healthy lifestyle advice
You can find help and guidance for a healthy lifestyle on the Healthy Me blog.
I want to read about a condition or procedure
You can find information and advice on different procedures in our A to Z.
Specific questions about your cover, benefits, or getting treatment with Bupa? Call us on 0345 609 0111^
We want to hear from you
We’re always looking for ways to improve our service, but we can’t do that without you. Let us know what you like about Bupa, and how we can improve.
^Lines are open 8am - 8pm Monday to Friday, 8am-4pm Saturdays. We may record or monitor our calls.
Babylon Healthcare Services Limited is a limited company registered in England and Wales No 9229684. Registered office: 60 Sloane Avenue, London SW3 3DD.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ
