Hospital and clinics

We're committed to working with hospitals and clinics to offer Bupa customers access to high quality healthcare. As part of this commitment, it's important that hospitals and clinics that provide surgical and medical services to Bupa customers have clarity about what they can expect from us. This also gives our customers certainty that Bupa recognised hospitals and clinics agree to specific and consistent quality requirements and operational standards.

To provide this certainty, and to enable your hospital or clinic to treat Bupa customers, you need a Healthcare Services Agreement (HSA) with us which will:

  • confirm your hospital or clinic and services are recognised by us
  • set out the contractual terms to which both parties will adhere
  • enable your hospital or clinics to treat Bupa funded patients
  • set out the prices that you agree to charge us for the services provided

Some procedures and services, such as cataract treatment, out-patient MRI, and CT are covered under a separate agreement. For more information please email us at: [email protected].

How do I apply for recognition?

Following feedback from hospitals, we're updating our online applications to make it quicker and easier to become Bupa recognised. We're temporarily pausing new applications while we do this. Please check back in August. Thank you for your patience.

Ways to get in touch…

Email us

Send us an email to
[email protected]

Please be aware that information you send to this email address may not be secure unless you send us your email through Egress.

For more information and to sign up for a free Egress account, go to You will not be charged for sending secure emails to a Bupa email address using the Egress service.

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