Referring a patient for private healthcare
Whether you’re a GP, therapist or dentist, you can refer your patients to us for a wide range of healthcare services.
When to refer a patient
Your patients may ask to be referred to us because they:
- have health insurance and wish to claim for their treatment (including mental health therapy)
- want to pay for their own private treatment
- want a second opinion on their diagnosis or treatment plan from a private healthcare professional
- want a health assessment to help them make improvements to their health and lifestyle
Referral to: A consultant
For suspected bowel and breast cancers, mental health symptoms, and muscle, joint or bone symptoms – the patient simply calls our Member Services helpline to access treatment.
Depending on their symptoms, they’ll have a telephone consultation with a senior physiotherapist or a member of our nurse-led self referral team who, if appropriate, will send them directly to a specialist for tests. Patients are offered a choice of specialists who’ve agreed not to send patients bills for additional fees and who’ve also met additional quality criteria.
All you need to do is determine the type of consultant the patient needs to see for further investigation and/or treatment and give them a referral letter, or our Open Referral form, which specifies the specialty/subspecialty of the consultant they need to see.
When the patient calls us to pre-authorise the consultation or treatment, we use this information to offer them a choice of up to three recognised consultants with the clinical skills and expertise you specified. The patient can use Finder, our comprehensive online directory of recognised consultants, therapists and facilities across the UK, to decide who they’d prefer to see.
Some of our customers have an Open Referral health insurance policy, which means that they’ll be offered a choice of recognised consultants rather than having a consultant named on their referral letter.
Open Referral is popular because we’ll ensure that patients who follow this route see a consultant who charges within our benefit limits. We call these consultants “fee-assured”. This means that customers won’t receive any additional unexpected surgical or anaesthetist bills for eligible treatment. The consultants we offer them also meet additional criteria for how their clinical practice and customer experience compares with other consultants in their field.
To refer a patient who has an open referral policy, please give them either:
We’ve information for patients about how to make a claim here.
if you’re an optometrist and would like to refer your insured patient for cataract surgery, simply ask them to call our Specialist Eye Care Team on: 0345 600 7267^. We’ll offer them a choice of recognised fee-assured consultants qualified to perform the surgery.
If you have any questions, please email firstname.lastname@example.org
Bupa health and dental centres
They offer specialist treatment services including: physiotherapy and sports medicine, dental treatment, private GP services, cosmetic treatments, seasonal flu vaccinations, business or occupational health, cardiology, dermatology, urology and musculoskeletal services, health assessments, fitness assessments.
Use Finder, our online directory of healthcare professionals and healthcare services, to search for a Bupa Centre by location, or by the specialist services offered at the centre.