Referring a patient for private healthcare
Whether you’re a GP, therapist or dentist, you can refer your patients to us for a wide range of healthcare services.
When to refer a patient
Your patients may ask to be referred to us because they:
- have health insurance and wish to claim for their treatment (including mental health therapy)
- want to pay for their own private treatment
- want a second opinion on their diagnosis or treatment plan from a private healthcare professional
- want a health assessment to help them make improvements to their health and lifestyle
Referral to: A consultant
For suspected cancer, mental health symptoms, and muscle, joint or bone symptoms – the patient simply calls our member services helpline, and depending on their policy and symptoms, they may be able to access investigations and treatment without the need for a GP referral first.
All you need to do is determine the type of consultant the patient needs to see for further investigation and/or treatment and give them a referral letter, or our Open Referral form, which specifies the specialty/subspecialty of the consultant they need to see.
When the patient calls us to pre-authorise the consultation or treatment, we use this information to offer them a choice of up to three recognised consultants with the clinical skills and expertise you specified. The patient can use Finder, our comprehensive online directory of recognised consultants, therapists and facilities across the UK, to decide who they’d prefer to see.
Some of our customers have an Open Referral health insurance policy, which means that they’ll be offered a choice of recognised consultants rather than having a consultant named on their referral letter.
Open Referral is popular because we’ll ensure that patients who follow this route see a consultant who charges within our benefit allowances. We call these consultants “fee-assured”. This means that customers won’t receive any additional unexpected surgical or anaesthetist bills for eligible treatment. The consultants we offer them also meet additional criteria for how their clinical practice and customer experience compares with other consultants in their field.
To refer a patient who has an open referral policy, please give them either:
We’ve information for patients about how to make a claim here.
if you’re an optometrist and would like to refer your insured patient for cataract surgery, simply ask them to call our Specialist Eye Care Team on: 0345 600 7267^. We’ll offer them a choice of recognised fee-assured consultants qualified to perform the surgery.
If you have any questions, please email firstname.lastname@example.org
Bupa health and dental centres
Our health and dental centres are open to everyone, not just those with private health insurance.
They offer specialist treatment services including: physiotherapy and sports medicine, dental treatment, private GP services, cosmetic treatments, seasonal flu vaccinations, business or occupational health, cardiology, dermatology, urology and musculoskeletal services, health assessments, fitness assessments.
Use Finder, our online directory of healthcare professionals and healthcare services, to search for a Bupa Centre by location, or by the specialist services offered at the centre.