Allington Bupa Care Home in St Albans has been awarded a ‘good’ overall rating by the Care Quality Commission (CQC) following an unannounced inspection.
Staff at the home were commended for providing safe and effective care, whilst also being well-led and responsive. Both residents and relatives were positive about the service and complimentary about the staff at the home.
The report praised staff for their “kind, caring and motivated” attitude, as well as the level of personalised care each resident received. Inspectors found that the ‘open culture’ between staff, relatives and residents contributed to a better service.
Commissioners found that staff supported residents in making individual choices about their care and their lives, as well as supporting them in maintaining relationships with loved ones.
One relative said: “We are very happy with the care, the staff are lovely, they know everybody's name. Staff are caring and you can see that they care about the residents, the way that they are talking to the people that are here and all staff are approachable."
The home’s attitude to residents with dementia and other conditions was also praised, highlighting the range of activities that were provided to keep the residents happy and stimulated, including an interactive activity board and live musical performances. Several residents were also supported to experience events that mirrored their past professions, with former RAF pilot, Colin Drayner, 84, taking to the skies once again as part of the #NeverTooLate initiative.
The safety of the home was highlighted, with staff being praised for knowing each resident’s care plan in detail, working effectively with local GPs and hospitals, and having full training and handover sessions. In particular, the expertise in nutrition was celebrated, with the report saying “The registered manager and staff should be congratulated on achieving a 'Gold award in Nutrition awareness from the Hertfordshire independence living service for outstanding practice.”
Speaking about the rating, Home Manager, Abi Ajiboye said: “We’re incredibly pleased with the result. The team here work extremely hard to ensure our residents have the safest and happiest time when they’re with us.”
“We always push ourselves to improve the quality of our care, and it’s good to know that the improvements we’ve made so far have paid off.”
Learn more about Allington Court Bupa Care Home