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Freelands Croft Care Home Awarded ‘Good’ CQC rating

13 January 2020

Freelands Croft Bupa Care Home in Fleet has been awarded a ‘good’ overall rating by the Care Quality Commission (CQC) following an unannounced inspection.

Staff were commended for providing safe and effective care, whilst also praised for being well-led. Residents and relatives were positive about the service and complimentary about staff at the home.

The report praised staff for continuously assessing and reviewing people’s care with the respective person being involved throughout. Inspectors found that people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Commissioners also found that staff had a good understanding in how they protected people from harm and recognised different types of abuse and how to report it.

When asked if the of their experience of the home, one relative said they found the home to be "warm and welcoming”.

It was also reported that people were encouraged to participate in a range of activities and pursue hobbies of interest as part of Bupa Care Services’ wider health and wellbeing programme.

General Manager, Julie Hynd, said: “We are really pleased with the result of the inspection and it’s great to be recognised for the quality of care we are providing.”

Freelands Croft Bupa Care Home welcomes anyone in need of respite care, including those living with dementia. Residents are offered a full programme of regular and seasonal activities, as well as 24-hour access to highly trained medical and care staff.



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