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"Staff and management put people at the heart of the service” – outstanding rating for Southampton care home

16 January 2020

A Southampton care home has been awarded an ‘outstanding’ rating by the Care Quality Commission (CQC), placing it amongst the top 3% of care homes in England.

Staff at Knights’ Grove Bupa Care Home, in North Baddesley, were praised for providing ‘outstanding care and support’ and going the ‘extra mile’ to ensure people continued to live fulfilling, happy lives.

The report found that staff took great pride in creating an atmosphere that welcomed people and promoted their independence whilst respecting their privacy and dignity.

The Care Home was praised for its exceptional care. Relatives felt confident that their loved ones were in safe hands with staff that had the best skills and knowledge available and a management team who exceeded expectations.

When asked about the staff at Knights’ Grove, a relative said “they interact with residents in such a lovely way: full of patience and love. They know just how to get the best from the residents”.

Commenting on the atmosphere of the care home, inspectors found it to be exceptionally positive with good-humoured relationships between staff and residents. Staff had detailed knowledge of each individual’s life history including likes, dislikes, life achievements, religious beliefs and hobbies which enabled them to personalise care and meet people’s individual needs.

Several examples of staff “going the extra mile” were included in the report, including organising fun and meaningful activities for the residents such as horse riding, trips to Buckingham Palace and a Christmas visit by the Salvation Army band to play for one of their former colleagues.

General Manager at Bupa Knights’ Grove, Danni Davies, said: “We could not have asked for a better outcome. It’s a testament to the effort of everyone involved. Not just the management team, but the carers, the cleaners and the chefs. Everyone has done an exceptional job.

"We strive to make our residents feel as welcome as possible from the moment they step through the door and this report reflects our ethos here. Everyone cares for one another very much. It goes beyond resident and carer - we are a family.”

Joan Elliott, Managing Director for Bupa Care Services, said, "Knights’ Grove is a fantastic care home where everyone works together brilliantly. The staff really get to know and care for their residents and are always looking for new ways to improve their care and quality of life, which means residents have the best experience possible. I’m delighted they have been recognised with this ‘outstanding’ rating, it’s so well deserved”.

Knights’ Grove is the seventh Bupa care home to be given an ‘outstanding’ rating by the CQC, the highest possible from the regulator. This follows Bupa Waverley Grange in Farnham being given the same rating earlier this week.

Knights’ Grove Care Home provides dementia, palliative and respite care to people in the local area.

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