Book your health assessment by calling us on 0345 600 3458 ^.
We'll need to take your credit or debit card details to secure your booking, so please make sure you have them to hand.
If you change or cancel your appointment within five working days of your appointment, you will have to pay a fee:
- £75 if you cancel up to 24 hours before your appointment
- the full price of the assessment if you cancel less than 24 hours before your appointment
There's no need to fast beforehand, but ideally try not to eat a heavy meal. Drink plenty of water on the day so that you're well hydrated but please try to avoid caffeine three hours before your appointment.
You’ll be welcomed by a health adviser who will talk you through your assessment in detail.
They’ll take a series of tests including taking a sample of your blood, taking your blood pressure on both arms, checking your hearts rhythm and tests to measure your BMI, body fat and height to waist ratio. You’ll also get a full body MSK assessment or the choice, or a hearing test depending on which assessment you booked.
You’ll then meet with the doctor who will have most of your test results and your completed medical questionnaire. They’ll answer your questions, offer advice and give you a personal health report and action plan to help you minimise any health risks.
You’ll receive most of your test results on the day and the doctor will discuss these with you during your consultation.
Pathology tests, mammograms, cervical smear and prostate tests will need to be sent away to special laboratories. You’ll receive these results within two weeks of your appointment.
Following the assessment you’ll then receive a link to create or log onto your own My Bupa account. Here you’ll be able to access your results, a personalised action plan, useful videos and information as well as access 4 of our 12 week online coaching programmes.
Following the assessment you’ll also be contacted by our lifestyle coaching team who will check to see how you’re doing and offer further support.
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We’ll acknowledge your complaint within 24 hours of receipt and we’ll send a full response within 20 working days.
We deal with all complaints confidentially and impartially. If required, your complaint will be referred to the regional manager and may be escalated to a more senior manager if necessary. If you are not satisfied with the response to a complaint, all of our centres are registered with the Care Quality Commission and you can escalate your complaint to them if necessary.
Visit Care Quality Commission website
We keep a record of every complaint we receive and the reasons for the complaint. We use this information along with our customer satisfaction surveys to help make sure we continually improve the service we provide.
This process does not affect your legal rights.
Health Assessment Bookings Team
- quality improvement activity
- continuous review of policies and protocols
- internal and external audits
- clear policies to manage risk
- clinical incidents reporting
- a clear complaints handling policy
- management and reporting of poor performance
- training and development
Bupa centres are regulated and audited by the Care Quality Commission. The Care Quality Commission require that all our procedures and policies treat the customer as the most important, and that we ensure client safety at all times through clear policies and procedures.
Visit Care Quality Commission website
Find out more about ISO (International Organization for Standardization).
Carefully looking after your sensitive data is essential to everything we do. It is important that we provide transparency to our customers about how we protect information and demonstrate that personal information is safe in our hands, please take a moment to read our privacy notice.
We handle your information in accordance with UK data protection legislation and medical confidentiality guidelines. Everyone who works at Bupa has a duty of confidentiality. Confidentiality is a key aspect within training and compliance with our policies and guidelines and is actively monitored; non compliance may result in disciplinary or legal action being taken.
We have appropriate technical and organisational measures in place to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, this data. Our data centres are externally accredited and certified to the International Standard for Information Security (ISO/IEC 27001:2013)
If you're unhappy about how we handle your information, we would like to hear your concerns. Please contact us by email at email@example.com or write to us as Bupa UK Privacy Team, Willow House, 4 Pine Trees, Chertsey Lane, Staines-upon-Thames, Middlesex, TW18 3DZ.
^ We may record or monitor our calls.Bupa health assessments are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.