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Got a question about Bupa health assessments?

If you don’t see the answer here, just give us a call on 0330 134 5894^
^Lines are open 8:30am - 6:00pm, Monday to Friday. We may record or monitor our calls.

You can call us on 0370 218 6416^, book online or email us. Check our late availability page for discounted assessments. Please be aware that information you send to this email address may not be secure unless you send us your email through Egress.*

* For more information and to sign up for a free Egress account, go to https://switch.egress.com. You will not be charged for sending secure emails to a Bupa email address using the Egress service

Please have your credit/debit card details to hand, as we’ll need them to secure your booking.

You’ll need to complete a questionnaire about your physical and mental health, using the Bupa Be.Me app or our online portal.

We’ll ask you about any medication you’re taking to make sure you’re booking the most appropriate assessment for you. For women who’ve chosen to have a cervical cancer screen, we’ll need to make sure that the appointment doesn’t coincide with your period.

If you want to talk about a long-term health condition, it would be best for you to book a health assessment which includes time with a doctor. That means we’d recommend either Be.Reassured or Be.Ahead.

This includes time with a GP, not a specialist. Therefore some aspects of what you may want to talk about could lie beyond the GP’s level of expertise. However, the doctor you see can let you know if they think you need a specialist opinion, and can give you a referral letter to see a private specialist.

We probably wouldn’t be able to review any of your treatments, or recommend changes to them, during your health assessment. That’s because we’d need access to your full medical records. We also believe that continuity of care is important, and an hour with the health assessment doctor can’t offer that. Therefore, if you want to discuss your treatment plan, please consider whether doing so during a health assessment is the right thing for you.

We’ve done a thorough risk assessment on all aspects of our clinics, including the properties themselves, the tasks we carry out there, the needs of our employees and customers, and coronavirus (COVID-19). This has involved our clinical teams, property teams, and our quality and health & safety teams. The control measures that we then put in place allow us to protect our employees and customers and provide the best service possible. They include:

  • regular asymptomatic staff screening for COVID-19 using lateral flow tests.
  • coronavirus symptom screening and temperature check.
  • a face mask provided for every customer.
  • PPE is worn by all staff within a two-metre distance of our customers.
  • protective screens at reception.
  • staff staying more than two metres away from our customers, wherever possible.
  • individual treatment ‘pods’, cleaned before and after use (at use in some centres where appropriate).
  • limited footfall each day, with no walk-ins and staggered start-times for appointments.
  • keep left signs and one-way system throughout our clinics.
  • revised cleaning schedules throughout our health centres.
  • clear signage and guidance on social distancing.
  • customers are always escorted by a member of staff throughout their visits.

You can, but there may be a charge because of the preparations we’ll be making in the run-up to your visit. This will depend on how much notice you give us.

 When you let us know  What you’ll pay 
 More than five working days before your appointment  No charge
 Five days or less before your appointment  £75
 24 hours or less before your appointment  Full fee
 If you don’t turn up on the day  Full fee

Just let us know when you book.

  • If you have restricted mobility, we’ll tell you about parking or access to the building.
  • If you’ll need an interpreter during your appointment, we can offer you immediate telephone access to an interpretation service called Language Line. You’ll be able to choose from over 200 languages and dialects.

Yes you can.

Be.Healthy at Home and Be.Healthy at Home Plus could be ideal for you if:

  • you live far from any of our health centres.
  • you have a physical difficulty which would make it difficult for you to attend.
  • you have a mental health difficulty which would make it difficult for you to attend, such as agoraphobia or social anxiety.
  • you have difficulties with transport.
  • you have caring responsibilities.
  • you are particularly anxious about COVID-19.
  • you are shielding.

They’re both exactly the same except for one important difference: Be.Healthy at Home Plus includes 30 minutes with a GP, to use as you like. You could discuss your test results, review your mental health in more depth, or talk about a health concern you have, for example.

In summary, both tests include 45 minutes by video call with a health advisor, however only Be Healthy at Home Plus includes time with a doctor, also by video call.

This is because we need to send you out our home health testing kit. This includes a blood collection device, the blood pressure monitor, and the tape measure. Then we need time for you to take the blood sample and return it to the lab, and time for the lab to analyse it.

17 days gives you the best chance of your results being ready for you when you have your health assessment.

People are all different. What one person feels, another may barely notice, so we can’t guide you as to any discomfort you might feel. However, we can reassure you that:

  • there are no big needles.
  • the little lancet is hidden away in the device, so you won’t see it.
  • you won’t need to access a vein.
    • We supply a helpful pictorial guide to take you through every step, and there’s a video here. Simply use the lancet device to do a controlled finger-prick, which you’ll need to do twice. If for any reason you do struggle, however, just call us and we’ll talk you through it.

There are a few differences, for example:

  • Some people really value face-to-face time with a GP, and don’t feel it’s quite the same via video call.
  • The at home tests don’t include spirometry (lung function) screening, but you’d only get this in a clinic-based assessment if you’re a smoker.
  • The at home tests don’t include an ECG, but not all of our clinic-based assessments include this.
  • The at home tests don’t include a full blood count or haemoglobin test (for anaemia), but only some of our clinic-based assessments offer these. However, at home you do get blood tests for diabetes and cholesterol and other blood fats.

If you need to change the date of your appointment, rather than cancelling, please give us a call as some fees may apply.

If you cancel, you may incur a charge, depending on how soon you let us know. That’s because we need to send a home testing kit out to you. There’s a postage and packaging cost with that, as well as the cost of the blood collection device, the blood pressure monitor, and the tape measure we send you. For these reasons, there are two parts to any cancellation fee for a home-based health assessment: your appointment and your kit. Please note that the maximum cancellation fee will never be more than the cost of the home health assessment you booked.

Your appointment
Charges vary according to when you cancel:

  • More than 72 hours in advance − no cancellation charge.
  • 72 to 24 hours in advance − a cancellation charge of £75.
  • Less than 24 hours beforehand − the charge is 100% of the cost of your health assessment.

Your home testing kit

We can only refund the cost of the testing kit, which is £35, if you return the kit with the seal intact. Returning it is simple: just call us and we’ll arrange for a courier to collect it.

Your assessment will include a certain set of tests. If we think we need to recommend further tests, we’ll let you know. That way, your health assessment will be tailored to your individual needs.

We also use other information to provide you with results and guidance which are personalised to you. This includes your questionnaire responses and any additional tests we recommend (the cost of these is usually included in your health assessment), plus any consultation with a doctor if that’s included in your health assessment. That way, you’ll get an overview of your wellbeing along with advice that’s tailored to your health, your test results, your lifestyle and your ambitions.

You’ll receive most of your test results on the day. Some tests, such as additional blood tests, mammograms, and screening for cervical and prostate cancer, need to be sent away to a laboratory or await a radiology report. You’ll get those results within two weeks of your appointment.

If we discover a serious health concern during your health check, we’ll talk it through with you in detail. With your agreement, we’ll also let your GP know. We may advise you to see your GP, or if you wish then we can provide you with a referral letter to see a specialist privately, if necessary.

Although we’re very thorough, it’s not always possible to spot all diseases and abnormalities at the time of your assessment. If you have any new symptoms or concerns afterwards, you should seek medical advice as soon as possible. If you’d like our help, you can make a private appointment with a Bupa GP, or you can call our Anytime HealthLine – the number will be in your health assessment report. In an emergency, though, you should call 111 or 999.

How do you ensure the clinical excellence of Bupa’s health assessments?

Our clinical governance framework promotes clinical excellence through:

  • quality improvement activity.
  • continual reviews of our policies and protocols.
  • internal and external audits.
  • clear policies for managing risk.
  • the reporting of clinical incidents.
  • a clear complaints policy.
  • the reporting and management of poor performance.
  • staff training and development.

Bupa centres are also regulated and audited by the Care Quality Commission. They require us to treat our customers as having the utmost importance, and to ensure that safety is maintained at all times through clear policies and procedures.

Most of our doctors have been qualified for at least five years since graduating from medical school. However, many of our doctors have been qualified for longer.

Foundation and postgraduate GP training involves working in a number of specialisms as a junior doctor. Most of our doctors hold the MRCGP postgraduate qualification for general practice and family medicine, awarded by the Royal College of General Practitioners. Some hold a similar qualification, MRCP, from the Royal Colleges of Physicians, or are accredited by another organisation. Quite a few have further qualifications; GPs can obtain specialist diplomas such as DFSRH (relating to sexual health) and DROG (women’s health). Some of our doctors have experience as NHS GP partners, GMC appraisers and NHS GP trainers.

All of our doctors are on the GMC’s medical register and have a licence to practise. This means they have an annual GMC appraisal, although Bupa does the appraisal in-house for doctors who no longer work in the NHS. Our doctors also undergo clinical reviews with a lead doctor within Bupa, both three months after starting with us and then annually. The clinical review looks at a wide range of data such as incidents, complaints, and customer and colleague feedback, along with the quality of their clinical decision making and prescribing.

All of our doctors also have regular performance reviews, and samples of their clinical notes and health assessment reports are reviewed and audited at least once a year. We have also introduced an enhanced clinical review for the small number of doctors who are not on the GMC GP register, to ensure that they meet the standard of care expected from a fully trained GP.

Our health advisers are educated to degree level or equivalent in exercise physiology/sports science as well as nutrition. They all undergo an intense full-time training programme to learn how to perform health assessments to a very high standard. This includes nutrition and diet, alcohol consumption, smoking and exercise. They undergo thorough criminal and security checks and have regular performance appraisals.

Bupa is accredited under the ISO 9001 quality management system. As part of this, we operate stringent quality checks with full internal audits of all procedures.

Taking good care of your sensitive personal data is essential to everything we do. We’re also committed to full transparency about how we protect your information and prove it’s in safe hands. You can read our privacy policy and our legal notices.

We handle your information in accordance with UK data protection legislation and medical confidentiality guidelines. Confidentiality is a key aspect of training, and compliance with our policies and guidelines is actively monitored. Non-compliance may result in disciplinary or legal action. We have appropriate technical and organisational measures in place to guard against the unauthorised or unlawful processing of your personal data and the accidental loss of, destruction of or damage to your data.

Our data centres are externally accredited and certified to the International Standard for Information Security (ISO/IEC 27001:2013). If you're unhappy about how we’ve handled your information, we’d like to hear your concerns. Please email dataprotection@bupa.com or write to us at:

Bupa UK Privacy Team
Willow House
4 Pine Trees
Chertsey Lane
Staines-upon-Thames
TW18 3DZ

I can’t connect my wearable device, what should I do?

If you’re having issues connecting your wearable device to Bupa Be.Me, please make sure you have done the following:



Connecting your Garmin devices

  • Your Garmin device must be synced with your Apple Health or Google Fit.
  • The health data for Be.Me is taken from Apple Health or Google Fit, not from your Garmin device.
  • Make sure that Be.Me is connected to your Apple Health or Google Fit.
  • If these are connected, your health data will be added to Be.Me when you sign in next.

Connecting your Strava app

  • Your Strava app must be synced with your Apple Health or Google Fit. You can do this in your app settings.
  • The health data for Be.Me is taken from Apple Health or Google Fit, not from your wearable device.
  • Make sure that Be.Me is connected to your Apple Health or Google Fit.
  • If these are connected, your health data will be added to Be.Me when you sign in next.

Connecting your Huawei device

  • Your Huawei device must be synced with Apple Health or Google Fit.
  • The health data for Be.Me is taken from Apple Health or Google Fit, not from your wearable device.
  • If these are connected, your health data will be added to Be.Me when you sign in next.

If you have two wearable devices, we’ll only show the data we have from the device you are using at the time. We cannot show all the data from your Apple ID or Google Account.

We don’t want anyone to be unhappy about the service they receive, so we’d like to address any complaints as soon as possible. Please speak to a member of staff at the Bupa centre where you had your assessment. Every centre has a complaints handler, or you may also be able to talk to the centre manager.

If you want to escalate your complaint by telephone or in writing, please call or write to the centre manager using these contact details. We’ll acknowledge your complaint the following working day, and send you a full response within 20 working days.

We deal with all complaints confidentially and impartially. If appropriate, your complaint may be referred to the regional manager and/or escalated to a more senior manager. If you’re not satisfied with the response to a complaint, all of our centres are registered with the Care Quality Commission and you can escalate your complaint to them, if necessary.

We keep a record of every complaint we receive and the reasons for it. We use this information, as well as our customer satisfaction surveys, to help make sure we continually improve the service we provide.

Our complaints process does not affect your legal rights.


Health Assessment Bookings Team
Bupa Place
102 The Quays
Salford Quays
M50 3SP


Email: hacentralcomplaints@bupa.com

Please be aware that information you send to this email address may not be secure unless you send us your email through Egress.

For more information and to sign up for a free Egress account, visit the Egress website. You will not be charged for sending secure emails to a Bupa email address using the Egress service

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