For getting the help you need faster
It’s always better to get to the bottom of a worrying symptom as quickly as possible. That’s why if you’re experiencing symptoms relating to muscle, bone or joint problems, mental health, cancer or cataracts you can call us for direct access advice usually without the need to see your GP first.
Our dedicated team of trained advisers will discuss your symptoms and be able to give you clear advice on what to do next. Depending on your health insurance cover and the nature of your symptoms, we could even refer you to a consultant there and then.††
††Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant or therapist through the Direct Access service. Always call us first to check your eligibility.