Get treatment with Bupa
Whatever support or treatment you need, we’re here to help
We have a range of healthcare specialists who can recommend the best treatment options for your needs. Plus, for some things, you can get direct access to a specialist straight away - you won’t need to get a GP referral first*.
It’s quick and easy to start treatment from the comfort of your own home. You can contact our team by webchat, phone, or through your My Bupa account, or make a digital appointment in the My Bupa app with Blua - our digital healthcare platform.
No insurance? No problem. You can access a wide range of services through our pay-as-you-go treatment options.
Worried about one of these? You can speak to us first
Muscles, bones and joints
We can help if you’re struggling with any aches, pains or injuries. Speak to our specialists now and explore our wide range of treatment options.
Moles and skin lesions
Changes to moles or skin lesions can feel scary. We have a range of expert support and treatment options available.
Your mental health or wellbeing
Your mind is just as important as your body. That’s why you have access to dedicated advice and support from our mental health specialists.
Cancer concerns or symptoms
You’re not in this alone. Our trained advisers can check any symptoms and our oncology support team can help you through diagnosis or treatment.
For any other symptoms, follow this guide to explore your treatment options
Book a digital healthcare appointment
It’s easy to book an appointment using the My Bupa app. Just choose ‘Treatment and care’ on the home screen to get started.
You’ll need to answer a few questions about your medical history and symptoms, then pick a date and time when you’re available.
You can speak to a GP or advanced nurse practitioner from 6am to 10pm on weekdays or 8am to 10pm on weekends and bank holidays.
When you join your appointment
We’ll listen to your concerns, talk through your symptoms, and answer any questions you have. We can explain your treatment options and help you understand what to do next.
If you need further treatment, we’ll check that it’s included in your cover. Once we’ve confirmed that it is, we'll help you find the right specialist for your needs.
We’ll give you a ‘pre-authorisation’ code, which you’ll show to your specialist when you see them - this just lets them know that Bupa has approved your treatment.
If you want to know what you’re covered for
Speak with one of our member advisers
We’re here to support you every step of the way. Our friendly team can help you understand your cover, guide you on how to access treatment, and even take care of booking appointments for you.
Lines are open Monday to Friday 8am to 8pm and Saturdays 8am to 4pm. We may record or monitor our phone calls.
Call us on 0345 609 0111
Webchat bupa.co.uk/contact-us
Bupa digital account Visit bupa.co.uk or use the My Bupa app
Get the My Bupa app
My Bupa makes it easy to find the right support and book digital appointments. You can also explore wellbeing content like fitness classes, meditations, and expert guides to help you feel your best.
Search for ‘My Bupa’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
*Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. For example, if your cover excludes conditions you had before your cover started, we may ask for further information from your GP. Please check your policy guide and membership certificate for further details or contact us to check your eligibility.
The My Bupa App is provided by Bupa Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). Registered in England and Wales at 1 Angel Court, London, EC2R 7HJ. Its company number is 3829851. VAT Registration Number: 239731641.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
Member help and support
