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We’re here when you need us

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Mental health

If you’re concerned about mental health, we’re here to listen. Call your usual member services helpline and we’ll arrange a telephone consultation with one of our mental health practitioners. They’ll listen to your concerns and discuss options to help you on the road to feeling better.

Mental Health Direct Access is not available to Under 16s

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Muscles, bones and joints

If you’re suffering from a muscle, bone or joint injury simply call us and we’ll arrange a telephone consultation with a senior physiotherapist.

They’ll be able to assess your symptoms and recommend the most suitable course of treatment for your needs.

Options can include self-help exercises or referral for face-to-face treatment with an appropriate specialist.

MSK Direct Access is not available to Under 12s

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If you have problems with your eyesight such as cloudy or misty vision, your optometrist can refer you to our specialist eye care team without the need to see your GP. We can then advise you on a choice of Bupa partnership consultants who can perform the surgery.

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^ We may record or monitor our calls

Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health). We can then refer you to a consultant or therapist through the Direct Access service. Always call us first to check your eligibility.

Your out-patient allowance will be used to fund treatment after your direct telephone consultation.