Our mental health support
Our healthcare puts you back in control of your mental health
All of us, at different times, may struggle with our mental health. So if that feels like you right now, you’re not alone and we’re here to help.
We can provide mental health support whether you have Bupa health insurance with mental health cover or not. We provide support for a wealth of mental health conditions, such as anxiety, depression and addiction.
How does health insurance help your mind?
Bupa health insurance includes mental health cover as standard and covers conditions that develop after your policy has begun. You won’t usually have cover for conditions you already had.
We offer a number of support options for children, teenagers and adults. So, you don't have to worry if you’re not feeling like yourself. Bupa will continue to support you every step of the way.
Extensive, ongoing mental health cover
We cover more mental health conditions than any other leading UK insurer† and provide help for all the family. Plus, we won’t leave you without support if you have a condition that comes back‡.
Direct access to specialists
Getting the right help quickly is important. So if you're concerned that something’s not right, we'll check if your issue is covered and let you know if you can get treatment from a mental health specialist without a GP referral.
Family mental health support
If you pick up on a worrying change in a child’s mood or behaviour, Bupa health insurance customers can call 0345 2667 938^^ to speak to a trained adviser and mental health nurse. Trust your instincts and talk to us.
Digital healthcare
Save time with our digital appointments in the My Bupa app. Book video or audio appointments with mental health specialists during the day and evenings, on weekends or bank holidays.
How can we support you with mental health?
Whether you have health insurance with mental health cover or not, you can turn to Bupa for help. From individuals to businesses, mental health support at Bupa is open to everyone.
I have Bupa health insurance and I’m looking for mental health support
I have a Bupa Well+ Silver health subscription and I’m looking for mental health support
Supporting mental health in the workplace
Whether you're a manager or an employee, we're here to help support your workplace wellbeing. You don’t even need to be insured by us to benefit from the help we could offer you and your colleagues.
Workplace wellbeing hub
We’re here to help you support your team's mental health and wellbeing.
Workplace mental health
If you're a manager, we can help you look after your team with resources to help you offer the best support.
Healthcare options for your mental health
Our health insurance and Bupa Well+ Silver health subscription both include mental health support. The level of support available will depend on your level of cover.
Individuals and families
Our specialist mental health team are here to listen and support your family. So if you, or a family member, are feeling out of sorts, we’re only ever a call away.
Health insurance for small businesses
We offer private health insurance with mental health cover for businesses with 2 to 249 employees.
Bupa Well+ Silver health subscription
Get access to six remote counselling and eight cognitive behaviour therapy appointments each year with a Bupa Well+ Silver health subscription.
Get more mental health support
Need mental health support? Just get in touch.
If you have Bupa health insurance with mental health cover, and you need some support, give our mental health team a call.
We can help you access the treatment, help and support you need and we may be able to arrange a telephone consultation with a mental health practitioner. Usually without you having to see a GP first.††
Call on 0808 231 5114^
Or find out about mental health treatment options for you and your family:
Find a Bupa-recognised mental health professional near you
Browse our comprehensive, up-to-date list of Bupa-recognised consultants, therapists, hospitals and healthcare services.
You don’t need to be a Bupa health insurance customer to see them. You can make your own appointment and pay for the treatment you need, when you need it.
Our health insurance is designed to cover you for the treatment of conditions that appear after you take out a policy with us, and that includes mental health conditions*. However, even if you have a history of mental illness, that doesn't automatically mean we can never support you in future.
Every decision we make is based on your own personal circumstances, so do call us to discuss your options on 0808 115 8857^. We may record or monitor our phone calls.
*Please check your policy documents to see if you have mental health cover.
Mental health insurance is included as standard with our Bupa By You health insurance. Visit our mental health conditions support page for details on the most common mental health conditions we help our members with. We don’t cover dementia and learning, behavioural and developmental conditions.
If you decide to switch to Bupa you'll have access to our mental health cover as standard. However, any conditions you had before your policy started may not be covered. To understand more about what is covered at Bupa, please call us on 0808 115 8857^ to find out more.
Yes. Although we will support the long term treatment of new chronic conditions such as depression and anxiety, we have limits on our cover. We'll only cover one addiction treatment programme per member and there are limitations on in patient stays each year (for existing members this can be 28 days, 45 days or 90 days depending on the policy you have.)
It's also important to consider your out patient benefit allowances when you buy a policy, to ensure you have enough benefit to pay for any required therapies you might need for example, a consultant may recommend you need 20 sessions of face to face CBT therapy, which can cost £50 per session. If you chose a £500 outpatient benefit allowance, this would not cover the cost of all the treatments you might need.
Please call us on 0808 115 8857^ to find out more. Or you can read the full terms and conditions of our Bupa By You cover.
View the Bupa By You policy document or the Select policy document.
It’s important that you choose a health insurance policy that is right for you. Find out more about the mental health conditions we support. You can also compare our health insurance options or give us a call on 0808 115 3675^ to discuss what options are best for you.
You could switch to our Bupa By You product but we’d need to chat to you about the health insurance cover you currently have. Please call us on 0808 115 8857^ to discuss your options.
If you have mental health cover you should be able to see it on your membership certificate. If you’re still unsure, please call us on 0808 115 8857^
Even if you don’t have access to mental health cover, there are still many ways we can support you with mental health issues, without the need to claim.
1. You can speak to our mental health support team, who can put you through to a Bupa mental health nurse so you can speak about issues that are affecting you or a family member. They’ll be able to give you advice.
2. You can use our directory of mental health specialists to find private specialists.
3. You can call our Family Mental HealthLine on 0345 266 7938^ and talk to us about any concerns you are having about your child’s emotional wellbeing (even if the child isn’t covered on your insurance). The Family Mental HealthLine is available Monday to Friday from 8am to 6pm.
4. Our mental health hub has a wealth of useful information and advice from our experts.
Yes - if you take out a new personal policy assuming the condition and treatment are covered. However conditions you had before your policy starts may not be covered. Please call us on to 0808 296 3749^ to find out more.
Yes, if you take out a Bupa By You health insurance policy you’ll be able to benefit from cover for mental health. Your claims will still be subject to other eligibility and dependant on the outcome of medical underwriting questions you’re asked when you join. We don’t usually cover for pre-existing conditions.
No. We provide a range of business health and wellbeing solutions designed with your employees’ health and wellbeing in mind. Our fully integrated solutions include virtual or face to face experiences and can be tailored to any size business, whatever your needs.
We try our best to get you the right help as soon as possible. You can call our mental health support team on 0808 250 9452^. You can also use our Digital GP services and have a video consultation with a GP, usually within 24 hours, any time of day or night.
We can still help even if you don’t have health insurance with us. Find out how Bupa can help.
†As of March 2025, this comparison to other products in the market is based on Bupa’s and Defaqto’s interpretation of the differences between Bupa By You health insurance and other health insurance products offering mental health cover. The comparison excludes any special offers or promotions which may temporarily alter the cover offered. Cover comparison information is for personal use and guidance only and does not constitute any contractual representation, warranty or obligation by either Bupa or Defaqto about the completeness, accuracy, reliability, suitability or availability of the comparison. Neither party accepts any liability for errors, omissions, direct or consequential loss in relation to this comparison.
‡To support addictions we fund one addiction treatment programme in your lifetime. Subject to term and benefit allowances. Please call us if you would like to discuss the benefit allowances on your policy.
†† Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. For example, if your cover excludes conditions you had before your cover started, we may ask for further information from your GP. Please check your guide and certificate for further details or contact us to check your eligibility.
^ Lines are open 8am - 8pm Monday to Friday, 8am-4pm Saturdays. We may record or monitor our phone calls.
^^Telephone support between 8am – 6pm Monday to Friday via a dedicated helpline. Calls may be recorded or monitored to maintain the quality of our Family Mental HealthLine service.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
