Coronavirus (COVID-19) Information
We’ve made some changes to your in centre experience to make sure that you and our team of experts are as safe as possible during your health assessment. These are detailed below. However if you have any further questions, you can call us on 0370 218 8624^.
Preparing for your visit

Preparing for your visit

Thank you for choosing Bupa for your health assessment.

All our assessments require you to complete a questionnaire before the assessment. Your booking email will contain a link for you to fill in your questionnaire online. It is really important that you complete your online pre-assessment questionnaire ahead of your appointment.

Your health assessment visit

What you need to do before your appointment

  • Virtual consultation. Your health professional will call you to start your consultation. This may last up to 40 minutes depending on the type of appointment you have. If you then need to visit one of our health centres, they’ll also check if you have any symptoms of coronavirus (COVID-19).
  • Symptom checker. 24 hours before your face-to-face appointment, you’ll be sent a COVID-19 symptom check email and text.
  • Stick to a light meal. There’s no need to fast beforehand – but ideally try not to eat a heavy meal.
  • Stay hydrated. Drink plenty of water on the day so that you’re well hydrated – but please avoid caffeine three hours before your appointment.
  • Continue medication. Please carry on taking any medication you usually take.
  • Plan for childcare. Make any necessary childcare arrangements as we do not have facilities for children under 18.

On the day

^We may record or monitor our calls