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Coronavirus (COVID-19) Information
We’ve made some changes to your in centre experience to make sure that you and our team of experts are as safe as possible during your health assessment. These are detailed below. However if you have any further questions, you can call us on 0370 218 8624^.
Preparing for your visit

Preparing for your visit

Thank you for choosing Bupa for your health assessment.

All our assessments require you to complete a questionnaire before the assessment. Your booking email will contain a link for you to fill in your questionnaire online. It is really important that you complete your online pre-assessment questionnaire ahead of your appointment.

Your health assessment visit

What you need to do before your appointment

  • Virtual consultation. Your health professional will call you to start your consultation. This may last up to 40 minutes depending on the type of appointment you have. If you then need to visit one of our health centres, they’ll also check if you have any symptoms of coronavirus (COVID-19).
  • Symptom checker. 24 hours before your face-to-face appointment, you’ll be sent a COVID-19 symptom check email and text.
  • Stick to a light meal. There’s no need to fast beforehand – but ideally try not to eat a heavy meal.
  • Stay hydrated. Drink plenty of water on the day so that you’re well hydrated – but please avoid caffeine three hours before your appointment.
  • Continue medication. Please carry on taking any medication you usually take.
  • Plan for childcare. Make any necessary childcare arrangements as we do not have facilities for children under 18.

On the day

 

What to wear

Please wear, or bring to change into, comfortable clothing you can easily stretch and move in as we may do a few gentle movements.

Arrival

The door will be locked so please wait for the receptionist to greet you. They’ll request that you put a mask on and sanitise your hands. When ready, they’ll escort you to the front desk.

 

Checking in

The receptionist will check if you have any COVID-19 symptoms and your temperature will be taken. If you don’t have any symptoms they’ll take you to meet the expert/s you came to see.

 

Time with the experts

You’ll be met by the expert who’ll be carrying out your appointment wearing personal protective equipment (PPE). If you’re having a health assessment which includes doctor time, they’ll enter once the health adviser has left. They’ll talk through any health concerns from a safe distance and carry out further tests wearing PPE.

 

Checking out

You’ll be shown back to reception where you’ll get to pick up any necessary referrals or prescriptions. If you haven’t already, this is when you’ll pay for your appointment, along with any prescriptions. Payments are by card only.

 

Leaving the health centre

One of our team will walk you to the door and advise you on how to remove your PPE safely and place them in the bin provided. If you’d like to keep your mask on, please do. As you leave, you’ll have the opportunity to use our hand sanitiser too.

What if you can’t make your appointment?

If you need to cancel or reschedule, please let us know at least five working days before your appointment.

If you don’t give us five working days notice, we’ll need to charge you a fee of £75 due to the preparations we have made.

If the cancellation is less than 24 hours before your health assessment, or you don’t turn up, we’ll have to charge you the full price of the assessment.

Download your relevant document and complete your details

Additional documents

Coronary Health Check CT Checklist (PDF, 0.1MB)
Colon Health Check CT Checklist (PDF, 0.1MB)
Prostate Specific Antigen Test Information Sheet (PDF, 0.2MB)
Mammogram leaflet (PDF, 53KB)
Cervical Screening Leaflet (PDF, 64KB)

^We may record or monitor our calls

Health assessments

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